Terms and conditions

AGREEMENT TO BE BOUND BY TERMS AND CONDITIONS

By accessing, browsing or otherwise using our website, mobile app (the "Platform") and/or services provided by Casino Nanaimo (collectively referred to as the "Services"), you agree to be bound by these Terms and Conditions ("Agreement"). If you do not agree with any of the terms and conditions contained herein, please do not use the Services.

DEFINITIONS

In this Agreement, the following definitions apply:

• "User" means an individual who accesses or uses the Platform and/or Services.
• "Platform" refers to Casino Nanaimo's website and mobile app, including all content, software and systems used in connection therewith.
• "Services" mean the online gaming services provided by Casino Nanaimo through the Platform.

USER RESPONSIBILITIES

1. Age Restriction: The User represents that they are at least 19 years of age (or the minimum legal age in their jurisdiction) to access and use the Services.
2. One Account Per Person: Each User may only have one account per person, except as approved by Casino Nanaimo's customer support team in writing.

ACCESS AND USE OF THE PLATFORM

1. Prohibited Activities: The User shall not attempt to or actually manipulate, deceive, cheat, abuse or exploit the Services.
2. System Requirements: The User acknowledges that their access and use of the Platform is dependent on technical requirements which may change from time to time.

SECURITY AND FAIR PLAY

1. Security Measures: Casino Nanaimo utilizes industry-standard SSL encryption (256-bit) with advanced firewalls and real-time fraud monitoring for protection.
2. Fair Play Assurance: The Services are tested independently by third-party auditors, including eCOGRA and iTech Labs, to ensure fairness, transparency, and random outcomes.

CUSTOMER SUPPORT

1. Availability of Support: Casino Nanaimo provides 24/7 customer support through the Platform's live chat function.
2. Responsiveness: We endeavor to respond to all inquiries within a reasonable timeframe but cannot guarantee immediate responses at all times.

RESPONSIBLE GAMING FEATURES

1. Tools and Resources: The Services offer tools such as deposit limits, session timers, reality checks, temporary timeouts, and permanent self-exclusion for the User's convenience.
2. External Support Links: We have partnered with organizations to provide support links on our Platform.

DISCLAIMER AND LIMITATION OF LIABILITY

1. Accuracy of Information: Casino Nanaimo makes no representations or warranties as to the accuracy of information provided by third-party auditors, affiliates and/or any other external sources.
2. Limitation of Liability: We shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages (including but not limited to loss of profits) arising in connection with these Terms and Conditions.

TERMINATION

1. Termination by Casino Nanaimo: We reserve the right to terminate this Agreement at our sole discretion without cause.
2. Effects of Termination: Upon termination, User's account may be closed or restricted from accessing certain features on the Platform.

GOVERNING LAW AND JURISDICTION

This Agreement shall be governed and construed in accordance with the laws.

By continuing to access, browse, and use our website and Services, you acknowledge that you have read, understand and agree to these Terms and Conditions.